Shipping & Returns

At Nature365, we want every order to arrive safely, quickly, and exactly as expected.
Below you’ll find everything you need to know about shipping, returns, and refunds within New Zealand.


 

Shipping Information

Shipping Area

We currently ship New Zealand–wide only.

Order Processing Time

    • Orders placed before 12 PM are dispatched the same business day.

    • Orders placed after 12 PM, on weekends, or public holidays will be shipped the next business day.

Delivery Time

    • Urban Areas: 1–3 business days

    • Rural Areas: 2–5 business days
      Delivery times may vary during holiday seasons, sales periods, or courier delays.

Shipping Cost

    • FREE shipping on orders over $79

    • Orders under $79 → flat rate $6.90 within NZ

Tracking Your Order

When your order ships, you will automatically receive a tracking link via email.
All parcels are shipped securely from New Zealand with reliable NZ couriers.

 

Returns & Refunds

We want you to shop with confidence.
If there’s an issue with your order, we are here to make things right.

Return Eligibility

You may request a return within 30 days of receiving your order if:

    • The item is unused, unopened, and in original packaging

    • It is in the same condition as delivered

    • You can provide proof of purchase

Non-Returnable Items (Important)

Due to New Zealand health, safety, and hygiene regulations, the following items cannot be returned:

    • Opened or used supplement products

    • Any ingestible wellness products

    • Personal care items

    • Gift cards

    • Digital or downloadable items

If a returned item is opened, damaged, or missing parts not due to our error, we cannot process a refund.

 

Damaged or Incorrect Items

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours.

hello@nature365.co.nz

Send us:

    • Your order number

    • Clear photos of the product

    • Packaging photos (if applicable)

We will replace the item at no cost.

 

Refund Process

Once your return is received and inspected:

  • You’ll receive an email confirming we have received your return
  • We’ll notify you whether your refund is approved or rejected
  • If approved, your refund will be issued to your original payment method

Processing times vary depending on your bank or card issuer.

If your refund is delayed:

    • Check your bank account again

    • Contact your credit card company

    • Contact your bank (some processing delays are normal)

If you still haven’t received your refund, email us at hello@nature365.co.nz.

 

Exchanges

We only replace items if they are defective, damaged, or part of an incorrect shipment.
For an exchange request, email:

hello@nature365.co.nz

Return Shipping Costs

    • Customers are responsible for return shipping costs

    • Shipping fees are non-refundable

    • If a refund is issued, the return shipping cost may be deducted

For high-value items, we recommend:

    • Using a tracked service

    • Adding shipping insurance

We cannot guarantee receipt of returned parcels without tracking.

 

Gifts

If the item was marked as a gift at checkout and shipped directly to you:

    • You will receive a gift credit equal to the value of the returned item

    • Once the returned product is received, a gift voucher will be emailed to you

If the item was not purchased as a gift, the refund will be issued to the original purchaser.

 

Need Help?

If you have questions about Shipping or Returns, our team is here to help.

hello@nature365.co.nz