Privacy policy

PRIVACY POLICY

Last Updated: March 2026

At Nature365, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your data when you visit our website or make a purchase from our store.

1. Personal Information We Collect

We collect information to provide you with a seamless and secure shopping experience.

  • Information You Provide Directly: Includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Information Collected Automatically: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies.

  • Third-Party Data: We may receive information from our service providers, such as payment processors and shipping partners, to fulfill your orders.

2. How We Use Your Personal Information

We use your information for the following purposes:

  • Order Fulfillment: To process and ship your orders, provide invoices, and communicate with you regarding your purchase.

  • Customer Support: To respond to your inquiries and provide technical assistance.

  • Marketing Communications: If you have opted in, we may send you newsletters and promotional offers. You can opt out at any time.

  • Risk and Fraud Prevention: To screen our orders for potential risk or fraud.

  • Website Optimization: To analyze how customers interact with the site to improve the overall experience.

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate:

  • Shopify: Our primary e-commerce platform.

  • Analytics & Marketing: Tools like Google Analytics and Meta Pixel to understand customer behavior and provide relevant advertising.

  • Legal Compliance: To comply with applicable laws or to protect our rights.

4. Your Rights and Choices (NZ/AU)

In accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, you have the following rights:

  • Access & Correction: You may request a copy of or correction to your personal information.

  • Deletion: You may request the deletion of your data, subject to legal obligations.

  • Opt-out: You can unsubscribe from marketing at any time via the "unsubscribe" link.

5. Cookies and Tracking Technologies

We use cookies to personalize content. You can manage these via your browser settings, though some site features may be affected.

6. Data Security and Retention

  • Security: We implement industry-standard measures, though no online transmission is 100% secure.

  • Retention: We retain data only as long as necessary for fulfillment, legal, or reporting requirements.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your jurisdiction. Nature365 does not knowingly collect information from minors.

8. International Transfers and Data Sharing

As we are powered by Shopify, your data may be processed and stored outside of New Zealand or Australia. We ensure that our partners provide an adequate level of data protection in accordance with global standards.

When you place an order for international shipping (e.g., from Australia), your personal information may be transferred to and processed by:

  • Shipping carriers (e.g., NZ Post, CourierPost, DHL) for delivery purposes.

  • Customs authorities in your destination country for clearance purposes.

  • Payment processors for transaction processing.

We ensure that all third parties handling your data comply with applicable privacy laws, including the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

9. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us at:

  • Email: hello@nature365.co.nz

  • Address: 201 Onewa Road, Birkenhead, Auckland 0626, New Zealand