Shipping policy

1. Shipping Policy

Last Updated: March 2026

At Nature365, we are dedicated to delivering New Zealand’s finest wellness products straight to your door. We ensure every order is handled with care and dispatched as quickly as possible.

1. Shipping Destinations & Origin

  • Origin: All orders are carefully packed and dispatched from our facilities in Auckland, New Zealand (NewHealth and NZMA fulfillment centers).
  • Destinations: We currently ship to all valid addresses within New Zealand and Australia.

2. Shipping Rates & Delivery Estimates

[New Zealand]

  • Free Shipping: Orders over NZD $75.
  • Standard Shipping: Calculated at checkout for orders under $75.
  • Estimated Delivery: 2 - 4 Business Days.

[Australia]

  • Free Shipping: Orders over AUD $100 (Up to 5kg).
  • Weight-Based Shipping (Under AUD $100):
    • 0 - 0.5kg: AUD $12.00
    • 0.5 - 1kg: AUD $18.00
    • 1 - 2kg: AUD $25.00
    • 2 - 5kg: AUD $42.00
  • Maximum weight per order: 5kg.
  • Estimated Delivery: 7 - 10 Business Days.

3. Order Processing & Tracking

  • Processing Time: 1–2 business days (excluding weekends and public holidays).
  • Tracking: You will receive a tracking number via email once dispatched. Please allow 24 hours for the link to update.
  • Split Shipping: Since we operate from two specialized warehouses (NewHealth & NZMA), items in a single order may arrive in separate packages.

4. Customs, Duties, and Taxes (Australia)

All shipments to Australia are sent on a Delivered Duty Unpaid (DDU) basis.

  • Nature365 is not responsible for any customs and taxes applied to your order.
  • For orders under AUD $1,000, Australian GST (10%) typically applies.
  • For orders over AUD $1,000, additional customs duties may apply.
  • Refusal to pay customs fees may result in the package being returned to sender; in this case, original shipping costs will not be refunded.

2. Refund Policy

1. International Returns (Australia)

  • Return Shipping: Customers are responsible for return shipping costs for "change of mind" returns. We recommend using a tracked service.
  • Non-refundable: Original shipping costs and return shipping fees are non-refundable.

2. Refund Currency & Exchange Rates

  • Refunds are processed in the original currency of purchase (AUD for AU, NZD for NZ).
  • Refund amounts may differ slightly from the original price due to currency exchange rate fluctuations.

3. Customs Fees & Taxes

  • Any customs duties or taxes paid on the original shipment are non-refundable by Nature365. Customers must contact Australian Customs directly for duty refund inquiries.

4. Return Address

Nature365 Returns 38H William Pickering Drive, Rosedale, Auckland 0632, New Zealand

3. Privacy Policy

[Added Section: International Data Transfers]

When you place an order for international shipping (e.g., from Australia), your personal information may be transferred to and processed by:

  • Shipping carriers (e.g., NZ Post, CourierPost, DHL) for delivery purposes.
  • Customs authorities in your destination country for clearance purposes.
  • Payment processors for transaction processing.

We ensure that all third parties handling your data comply with applicable privacy laws, including the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

4. Terms of Service

[Added Section: International Orders]

  • Currency: Prices displayed in AUD are indicative and subject to currency exchange rate fluctuations.
  • Compliance: Customers are responsible for compliance with all import regulations and restrictions in their destination country.
  • Delays: Nature365 is not responsible for delays caused by customs clearance processes.
  • Weight Restrictions: Orders are subject to a maximum weight of 5kg per order for Australian destinations.