Terms of service

TERMS OF SERVICE

Last Updated: March 2026

OVERVIEW

This website is operated by Nature365. Throughout the site, the terms “we”, “us” and “our” refer to Nature365. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

 

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

 

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

5. PRODUCTS AND SERVICES (Health Disclaimer)

  • Product Availability: Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

     

  • Health Disclaimer: All health supplements and Manuka honey products sold on Nature365 are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before starting any new supplement regimen.

  • Accuracy: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. For more detail, please review our Refund Policy.

7. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

8. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

9. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Nature365, our directors, officers, employees, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

 

10. INTERNATIONAL ORDERS (AUSTRALIA)

  • Currency Fluctuations: Prices displayed in AUD for Australian customers are indicative and subject to currency exchange rate fluctuations.

  • Compliance: Customers are responsible for compliance with all import regulations and restrictions in their destination country.

  • Customs Delays: Nature365 is not responsible for delays caused by customs clearance processes.

  • Weight Restrictions: Orders for Australia may be subject to weight restrictions (maximum 5kg per order).

11. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

12. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

13. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Trading Name: NATURE365

  • Email: hello@nature365.co.nz

  • Business Address: 201 Onewa Road, Birkenhead, Auckland, 0626, NZ

     

  • Business Registration Number: 9429050600977